Lorem ipsum odor amet, consectetuer adipiscing elit. Sed vitae ultricies fames pretium vivamus mauris. Interdum suscipit cubilia eleifend maecenas quisque tortor dis. Netus cursus tellus rutrum; nam venenatis hendrerit pharetra. Viverra massa erat porttitor posuere in dapibus aptent sem quis. Mollis fames himenaeos cursus diam sociosqu non nostra porta tincidunt. Viverra ac fames himenaeos venenatis urna. Et eu euismod mauris semper luctus taciti purus?
Consequat sed magna efficitur vel semper porta vehicula. Duis curae parturient class cursus porta vestibulum. Mi metus senectus; felis nulla interdum aptent habitant. Maecenas purus venenatis habitant litora lobortis fringilla. Fermentum nam phasellus dis mollis ultrices rutrum. Ipsum adipiscing habitant natoque pharetra velit ac diam congue. Ac parturient habitant efficitur vulputate maecenas.
Nulla tristique consectetur proin senectus neque. Quam risus nec gravida porta odio; vestibulum enim. Elit auctor curabitur metus consequat duis magna magna. Id pretium blandit felis venenatis ridiculus fringilla blandit maximus. Potenti orci quam aenean venenatis in eu lobortis montes. Proin leo magna bibendum maecenas ut. Nullam dictumst varius magna mattis sit imperdiet pharetra inceptos ornare. Malesuada odio tempor dolor suspendisse ridiculus leo fusce duis.
At semper dolor molestie eu sagittis ut. Blandit semper ridiculus placerat curae nisl massa et, tortor urna. Platea accumsan aliquam, lorem nisl tortor cursus cursus fermentum. Arcu cras mauris phasellus nullam iaculis eget. Mi egestas gravida est ultricies taciti quisque nascetur ullamcorper. Cubilia rhoncus bibendum sit finibus tellus eleifend egestas per. Egestas lectus accumsan platea consequat mi mollis.
Mus sollicitudin mattis nullam vestibulum aliquam malesuada montes ac. Est himenaeos amet netus porttitor eget aliquam suspendisse. Non tincidunt suspendisse per fermentum tempus pharetra. Velit tortor ridiculus hac felis ipsum fringilla taciti mus duis. Condimentum vehicula curae mus cras semper platea vestibulum volutpat rhoncus. Aptent finibus quis mauris, viverra placerat maximus. Mattis imperdiet vivamus est tristique quam. Ridiculus litora odio purus per pretium penatibus ornare tempor augue. Facilisis posuere imperdiet dapibus auctor eleifend sodales scelerisque sociosqu. Congue scelerisque class congue rutrum class id porta donec urna.

Engineering

London

Senior QA Engineer

Customer Success

Sydney

Senior Customer Success Manager

Commercial

Account Executive

Australia

New Zealand

United Kingdom

In-app questionnaire that helps members assess their own wellbeing and provides personalised recommendations, including measuring the measures the severity of depression, anxiety, and stress symptoms.

Health & wellbeing self assessments

Registered nurses provide clinical advice, self-management guidance, over-the-counter medication advice, and access to in-app resources.

Medical advice

Support is available in over 300 languages, including chat and article translation, as well as phone interpretation services.

Multilingual support

Members can access a comprehensive library of over 1,500 videos, audio files, and text-based resources covering a wide range of health and wellbeing topics, tailored to support diverse needs.

Health & wellbeing resource library

Delivers personalised in-app notifications with curated wellbeing content and articles to members, providing timely information tailored to their needs.	

Targeted push notifications

Organisations can embed their own resources within the Sonder application, visible in a dedicated carousel for their members to access easily.

Customised employee resource hub

Proactive care

Access to the Sonder services is extended to designated family members, offering additional support to employees’ networks.

Health and wellbeing assessments 
Medical advice 
Targeted push notifications 
Health and wellbeing resources 
Personal safety monitoring 
Welfare checks 
Intelligence safety notifications 
24/7 support via call &amp; chat 
24/7 clinical triage 
Individuals and couples therapy 
Counselling and social worker services

Family access

Members can schedule check-ins with automatic escalation if safety is not confirmed, providing peace of mind with real-time safety monitoring. Includes Help Alerts, Check On Me, and location tracking for proactive safety management.

Personal safety monitoring

Therapy sessions designed to help couples improve relationship dynamics, with both partners required to register and consent.

Couples therapy

Quarterly reviews with Sonder to discuss platform usage insights and strategic business planning.

Quarterly business reviews (QBRs)

Live virtual webinars to educate customers on the Sonder platform and services during the onboarding and launch process.

Weekly launch webinar

Registered nurses provide assessments using the Manchester Triage System (MTS), ensuring members receive the appropriate level of care.

24/7 Clinical triage

Manager Assist

Stay informed on incidents, protests, accidents and emergencies in your region.

Environmental intelligence and safety scanning

Managers can request proactive welfare checks for employees with safety or wellbeing concerns. Outreach is conducted via text, phone, or in-person.

Welfare checks

Sonder delivers real-time, location-based alerts about safety hazards, transport disruptions, and other critical local events. Combining data with expert analysis, these tailored notifications keep members informed and prepared for their environment.

Intelligent safety notifications

In-person support from Sonder responders for personal safety incidents or requests for assistance. *Subject to Sonder SLAs*

Responder safety deployments

After a critical incident, therapists lead sessions for organisational leaders to provide tools and knowledge for managing mental health issues.

Psychoeducation

Harm prevention

Referrals to both employee-specific resources and publicly available support pathways are made, addressing each member’s specific concerns.

Care coordination

Monthly newsletter providing insights and updates on wellbeing trends, product updates, and new initiatives.	


Monthly customer insights newsletter

Email support is available for disputes, complaints, data requests, or technical issues with the app via hello@sonder.io.	

Member helpdesk support

Round-the-clock assistance and guidance from the Sonder Support Centre (SSC) available via phone or chat.

24/7 Immediate support via call & chat

GP Telehealth

Continued support is offered after initial care to ensure that members receive ongoing guidance where necessary.

Aftercare follow-up

Monthly reports detailing key platform usage and engagement metrics.

Monthly usage reports

An opt-in, member-facing email newsletter designed for organisations to ensure members receive relevant content.

Monthly member newsletter

A dedicated team provides immediate response and support following critical incidents, ensuring coordination and care for affected members.

Workplace critical incident response (add on only for SMB)

Trained responders are available to provide psychological first aid on-site following critical incidents.

On-site trauma support

Large scale incident and disaster response

Instant response

Virtual sessions with licensed psychologists specialising in various mental health issues. In-person psychology services are available in major cities across Australia and New Zealand.

Psychology sessions

Access to qualified counsellors is available for members dealing with issues beyond self-help but not requiring clinical psychology. Social workers provide support for personal issues, develop intervention plans, and connect members with external resources as needed. (virtual and phone)

Counselling and social worker services

Restore health quickly

Ongoing support from a Customer Success Manager to help customers make the most of the platform and ensure long-term engagement.	

Customer success management

Virtual and onsite specialists to support your workforce post-incident.

Immediate notification 
24/7 on-site response 
Manager support and advice 
Individual and group support 
Workplace incident support and recovery 
Post-incident welfare checks 
Personal safety awareness training 
Critical incident reporting

Critical Incident Response & Recovery

Data and reporting

A secure portal for customers to upload member data for access to the Sonder application.	

Customer portal (Manual Data Management)

When an injury happens, intervene earlier to promote fast response and improved return to work outcomes.

24/7 clinical assessment 
Injury referral 
Diagnostic imaging 
Injury notification 
Priority GP access and referrals 
Priority physiotherapy 
Care coordination 
Aftercare follow-up 
Workplace injury reporting 
Centralised invoicing

Injury Care

Sonder connects customers with specialised providers, consultancies, or training organisations across the medical, health, and safety sectors for targeted interventions. This is a referral-only service.	

Partner referral network

Sonder creates specific customer playbooks based on your pathways and procedures.

Customer pathways and response playbooks

Email support for inquiries, complaints, and technical issues regarding sonder product and services (customer.support@sonder.io).	

Customer helpdesk support

Engagement and implementation

On-site responder assistance to help promote the Sonder platform, enhance personal safety awareness, and drive employee engagement.

On-site Sonder Responders 
Safety awareness briefings (FDV, public safety) 
Manager support &amp; advice 
Individual &amp; Group support 
Post-incident welfare checks 
Workplace incident recovery support

On-site responder visits

Optional Add ons

Build your early intervention toolkit

Talk to Sales

Total Care

Essential Care

Primary Navigation

Search Navigation

Footer

Reports

homeCard_1

Case-study-best-and-less

Hays UK&I see six-fold increase in engagement with Sonder

xr:d:DAF23eyxhMI:3,j:5950793178108170459,t:23121313

How to balance performance and wellbeing at work with HiBob

BINGO-industries

A human-centric solution for BINGO Industries

AeroPM-case-study

Defence industry firm leads the charge on wellbeing

Cropped shot of an attractive young female call center agent working in her office

More support, less cost for Probe CX

How to compare EAPs

The ultimate EAP buyer’s guide

Medline

A proactive approach to employee wellbeing for Medline

BradGriffinDiscoverySheDig-38-scaled

Greater support for employees in remote areas

Marley Spoon and Sonder – A recipe for success

TFE Hotels

vibe-hotel-hobart-lobby-reception-02-2020-1600×750

How TFE Hotels revolutionised lone worker safety

hoyts-hero-1680×1120

How HOYTS is supporting their young workforce

Besties-Best-and-Less

How Best&Less boosted employee retention and engagement

Poor Employee Wellbeing – Sonder

Active Care – Sonder

EAP Counsellors Accreditation Qualifications – Sonder

Can I get better data and insights from my EAP? – Sonder

Why is ACHS accreditation important to us and our customers?

Header-image-EAP-critical-incidents-psychological-debriefing-psychological-first-aid

Is your EAP providing best-practice support after critical incidents?

Sonder-leaders-meeting-2022

Sonder raises AU$35m to accelerate growth

Blog-header-safety-notices

What did we learn from three million safety notices?

Header-image_Dr-Jamie-Phillips

Debunking 5 myths of employee wellbeing, with Dr Jamie Phillips [Video]

Header-image-EAP-utilisation-rates-EAP-uptake-rates

What is a ‘good’ EAP uptake rate?

Blog-header-female-employee-needing-support-at-night

Is your EAP open when employees need help the most?

Header-image-Girl-with-big-glasses-on-phone-on-balcony

Mental health apps alone could be harmful

Blog-header-Workplace-wellbeing-group-smiling-at-lunch

University of Oxford research links workplace wellbeing to business performance

Employees-want-medical-support-warehouse

Do employees need medical support more than mental health support?

B469_BlogHeader_NewLookSupport

Blog – Sonder: A new look, a new level of support

B788_Resource-Hub_Header (1)

Cultivating proactive health behaviours in your team just got easier

Header-Brian-Long-Mirvac

Mirvac’s Brian Long talks psychosocial risk and employee wellbeing [Video] [2 of 2] “

Blog-header-critical-incidents-1

Workplace Critical Incident Management

Blog-header-Should-EAPs-offer-more-than-mental-health-support-1

Should EAPs offer more than mental health counselling?

Evidence-for-HR-and-employee-wellbeing-leaders-around-psychological-debriefing

Myth: employees need psychological debriefing after traumatic events

B443_Sonder_Linkedin_IsoCover

New user-friendly guide to ISO 45003

image (59)

A centralised gateway to support for Woolworths Group

image (50)

Customer Success Story Test

Sonder-Right-To-Disconnect

Sonders Guide to help

Sonder-What_to_look_for_in_the_best_corporate_health_services

From burnout to balance: How to spot, manage and prevent workplace stress

Attract and retain: How to reduce turnover and risk with a strategic EVP

Sonder-Sonder_in_action

Navigating psychosocial risk management to build a safer workplace

Businesswoman being consoled by her coworker at the office

How to support women’s health and wellbeing in the workplace

ambulance crew preparing casualty

How Sonder supports workplace critical incident management

blog-header-aussiehealth

The top three health concerns for Australians revealed – and how Sonder can support

What to look for in the best corporate health services

Australia’s Right to Disconnect is here: What does it mean for you?

A manager’s guide to building more resilient teams report preview

guide-managersguide

How can psychosocial hazards impact employee wellbeing_ - report excerpt 1