Overview
Effective, evidence-based response to critical incidents
Critical incidents, such as traumatic workplace events or the death of a team member, can have a lasting impact. Sonder’s model of care follows National Health and Medical Research Council and World Health Organisation recommendations, avoiding outdated methods like mandatory trauma counselling and debriefing. Instead, we focus on tailored, individual support and psychoeducation to foster recovery and resilience.
Feature
Critical incident management team
Sonder’s specialist team ensures a consistent and coordinated response to critical incidents. This may include in-app notifications and tailored content for affected members, ‘welfare checks’ to engage members in support pathways, or responsive in-person safety or trauma support where needed. Managers reporting incidents are kept informed (with a member’s consent), and a detailed report is provided after our support concludes.
Feature
On-site trauma support
Following a critical incident, our trained Responders can provide immediate psychological first aid (PFA) on site. Responders are qualified in PFA and contextualised critical incident training, ensuring they can quickly identify and support ‘at risk’ individuals, while adhering to our clinical governance standards.
Feature
Psychoeducation for leaders
Our therapists offer evidence-based psychoeducation sessions to managers following critical incidents. These sessions build understanding of mental health conditions, symptoms, and triggers, equipping leaders with tools to prevent relapse, manage crises and support recovery and resilience.
More reasons to choose Sonder
Holistic care
Comprehensive support for personal safety, mental and medical health.
24/7 access
Round-the-clock assistance anytime, anywhere, when it’s needed most.
Instant response
Expert support delivered in an average of just 10 seconds.
High utilisation
An industry-leading 40% engagement rate drives real impact.
Proactive support
Prevention-focused care that addresses issues before they escalate.
Trusted accreditation
Quality care backed by ACHS certification for peace of mind.
Frequently Asked Questions
Our open-source intelligence technology and human-led analysis anticipate potential risks, notifying members of safety incidents before they escalate:
- General safety notices: Broad alerts provide guidance on public safety concerns in affected areas
- ‘Response required’ safety notices: Urgent messages to members in immediate danger, prompting them to confirm safety. If no response is received, escalation protocols ensure every member is accounted for.
Yes. This is a key difference between an EAP and an employee care platform like Sonder.
Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested a lot of different policies, procedures and services for their people but they tend to suffer from a lack awareness, uptake and usage.
This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.
We are here to help you rise the tide of your entire company health, safety and wellbeing efforts – not just Sonder.
Psychosocial risk management doesn’t have a one-size-fits-all solution, but Sonder offers truster wellbeing services across ANZ and the UK that provide our customers with confidential, accredited and secure care. Here’s how our services work:
- Insightful Risk Mitigation: Sonder delivers valuable insights for risk mitigation through anonymised and aggregated reporting. This service seamlessly integrates into your existing well-being ecosystem, often serving as a central point of access for employees.
- Mobile App for Employee Wellbeing: Our mobile app is designed to cultivate positive wellbeing behaviours, with some features focusing on harm prevention across for your workforce. It encourages proactive self-care and offers immediate access to safety, medical, and mental health support.
- Personalised Treatment Plans: Sonder’s uncapped, personalised treatment plans and clinical self-care resources are instrumental in minimising operational disruptions and aiding in the recovery process.
Sonder provides a professional and informative approach to addressing psychosocial risk and fostering employee well-being.
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