To address these challenges, Discovery Parks partnered with Sonder in 2022, providing their employees with 24/7 access to medical, safety and mental health support.
Sonder’s safety features were particularly attractive to the Discovery Parks team. Features like the in-app safety notices and Track my journey alleviate stress for team leaders, especially park managers in remote locations. With Track my journey, employees are able to share their journeys home with managers, reducing the need for constant check-ins and providing peace of mind to both employees and managers.
Additionally, Sonder’s medical support proved to be a game-changer, allowing employees to connect with a Sonder nurse instantly, anytime, day or night. This immediate access to medical advice helped prevent unnecessary trips to doctors or hospitals, which was especially beneficial for remote workers who lacked easy access to medical facilities. 35% of support cases from the Discovery Parks team are medical related, proving that this has been a great value add for the team. 60% of support cases occur outside of typical 9-5 business hours, highlighting a clear demand for 24/7 support and the importance of having continuous assistance available when it matters most.