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Engineering

London

Senior QA Engineer

Customer Success

Sydney

Senior Customer Success Manager

Commercial

Account Executive

Australia

New Zealand

United Kingdom

In-app questionnaire that helps members assess their own wellbeing and provides personalised recommendations, including measuring the measures the severity of depression, anxiety, and stress symptoms.

Health & wellbeing self assessments

Registered nurses provide clinical advice, self-management guidance, over-the-counter medication advice, and access to in-app resources.

Medical advice

Support is available in over 300 languages, including chat and article translation, as well as phone interpretation services.

Multilingual support

Members can access a comprehensive library of over 1,500 videos, audio files, and text-based resources covering a wide range of health and wellbeing topics, tailored to support diverse needs.

Health & wellbeing resource library

Delivers personalised in-app notifications with curated wellbeing content and articles to members, providing timely information tailored to their needs.	

Targeted push notifications

Organisations can embed their own resources within the Sonder application, visible in a dedicated carousel for their members to access easily.

Customised employee resource hub

Proactive care

Access to the Sonder services is extended to designated family members, offering additional support to employees’ networks.

Health and wellbeing assessments 
Medical advice 
Targeted push notifications 
Health and wellbeing resources 
Personal safety monitoring 
Welfare checks 
Intelligence safety notifications 
24/7 support via call &amp; chat 
24/7 clinical triage 
Individuals and couples therapy 
Counselling and social worker services

Family access

Members can schedule check-ins with automatic escalation if safety is not confirmed, providing peace of mind with real-time safety monitoring. Includes Help Alerts, Check On Me, and location tracking for proactive safety management.

Personal safety monitoring

Therapy sessions designed to help couples improve relationship dynamics, with both partners required to register and consent.

Couples therapy

Quarterly reviews with Sonder to discuss platform usage insights and strategic business planning.

Quarterly business reviews (QBRs)

Live virtual webinars to educate customers on the Sonder platform and services during the onboarding and launch process.

Weekly launch webinar

Registered nurses provide assessments using the Manchester Triage System (MTS), ensuring members receive the appropriate level of care.

24/7 Clinical triage

Manager Assist

Stay informed on incidents, protests, accidents and emergencies in your region.

Environmental intelligence and safety scanning

Managers can request proactive welfare checks for employees with safety or wellbeing concerns. Outreach is conducted via text, phone, or in-person.

Welfare checks

Sonder delivers real-time, location-based alerts about safety hazards, transport disruptions, and other critical local events. Combining data with expert analysis, these tailored notifications keep members informed and prepared for their environment.

Intelligent safety notifications

In-person support from Sonder responders for personal safety incidents or requests for assistance. *Subject to Sonder SLAs*

Responder safety deployments

After a critical incident, therapists lead sessions for organisational leaders to provide tools and knowledge for managing mental health issues.

Psychoeducation

Harm prevention

Referrals to both employee-specific resources and publicly available support pathways are made, addressing each member’s specific concerns.

Care coordination

Monthly newsletter providing insights and updates on wellbeing trends, product updates, and new initiatives.	


Monthly customer insights newsletter

Email support is available for disputes, complaints, data requests, or technical issues with the app via hello@sonder.io.	

Member helpdesk support

Round-the-clock assistance and guidance from the Sonder Support Centre (SSC) available via phone or chat.

24/7 Immediate support via call & chat

GP Telehealth

Continued support is offered after initial care to ensure that members receive ongoing guidance where necessary.

Aftercare follow-up

Monthly reports detailing key platform usage and engagement metrics.

Monthly usage reports

An opt-in, member-facing email newsletter designed for organisations to ensure members receive relevant content.

Monthly member newsletter

A dedicated team provides immediate response and support following critical incidents, ensuring coordination and care for affected members.

Workplace critical incident response (add on only for SMB)

Trained responders are available to provide psychological first aid on-site following critical incidents.

On-site trauma support

Large scale incident and disaster response

Instant response

Virtual sessions with licensed psychologists specialising in various mental health issues. In-person psychology services are available in major cities across Australia and New Zealand.

Psychology sessions

Access to qualified counsellors is available for members dealing with issues beyond self-help but not requiring clinical psychology. Social workers provide support for personal issues, develop intervention plans, and connect members with external resources as needed. (virtual and phone)

Counselling and social worker services

Restore health quickly

Ongoing support from a Customer Success Manager to help customers make the most of the platform and ensure long-term engagement.	

Customer success management

Virtual and onsite specialists to support your workforce post-incident.

Immediate notification 
24/7 on-site response 
Manager support and advice 
Individual and group support 
Workplace incident support and recovery 
Post-incident welfare checks 
Personal safety awareness training 
Critical incident reporting

Critical Incident Response & Recovery

Data and reporting

A secure portal for customers to upload member data for access to the Sonder application.	

Customer portal (Manual Data Management)

When an injury happens, intervene earlier to promote fast response and improved return to work outcomes.

24/7 clinical assessment 
Injury referral 
Diagnostic imaging 
Injury notification 
Priority GP access and referrals 
Priority physiotherapy 
Care coordination 
Aftercare follow-up 
Workplace injury reporting 
Centralised invoicing

Injury Care

Sonder connects customers with specialised providers, consultancies, or training organisations across the medical, health, and safety sectors for targeted interventions. This is a referral-only service.	

Partner referral network

Sonder creates specific customer playbooks based on your pathways and procedures.

Customer pathways and response playbooks

Email support for inquiries, complaints, and technical issues regarding sonder product and services (customer.support@sonder.io).	

Customer helpdesk support

Engagement and implementation

On-site responder assistance to help promote the Sonder platform, enhance personal safety awareness, and drive employee engagement.

On-site Sonder Responders 
Safety awareness briefings (FDV, public safety) 
Manager support &amp; advice 
Individual &amp; Group support 
Post-incident welfare checks 
Workplace incident recovery support

On-site responder visits

Optional Add ons

Build your early intervention toolkit

Talk to Sales

Total Care

Essential Care

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More frontline workers are being affected, more frequently.
This new report shares:
<ul>
<li>Survey data from 2,000+ employees and Sonder customers</li>
<li>How customer hostility, and a lack of support, impacts individuals and businesses</li>
<li>Expert commentary on strategies to reduce the risk and impact</li>
</ul>

The rise in customer aggression - report- tablet preview cover

The rise in customer aggression – report- tablet preview cover

Download the report

The rise in customer aggression 
New statistics reveal frontline workers are facing rising aggression, often alone
The impact on employees and businesses 
The link between these incidents and absenteeism, turnover and psychosocial risk
How businesses can provide much-needed support 
The challenges faced by leaders, and an insight into Psychological First Aid
How Sonder provides support to frontline workers 
How forward-thinking businesses are taking preventative measures to reduce risk

The rise in customer aggression - report excerpt 2

The rise in customer aggression – report excerpt 2

Rose Makhoul

Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

Customer aggression: The risk to employees and businesses

How to manage the rise in customer aggression

Download your guide now

What's inside?

Customer insight

There's so much more to share